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1 Day | Class-based

Emotional intelligence (EQ) is no longer simple a soft skill – it’s a critical business skill. This course explores how self-awareness, empathy, and emotional regulation drive better communication, stronger relationships, and smarter decision-making in the workplace. Through practical tools and real-world scenarios, participants will learn to manage emotions under pressure, navigate conflict with confidence, and lead with authenticity. Whether you’re leading a team, managing client relationships, or simply striving to be a more effective communicator, this course will help you build the emotional toolkit to stay composed, connected, and confident.

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Ideal For:

• People managers and team leaders seeking to improve communication and trust
• Professionals in client-facing or cross-functional roles
• High-potential employees preparing for leadership responsibilities
• Individuals looking to strengthen interpersonal and self-management skills at work
• Anyone navigating high-stress or high-stakes environments

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Learning Outcomes:

By the end of this Emotional Intelligence at Work course, participants will be able to:

• Use emotional intelligence to make more thoughtful, values-aligned decisions
• Identify and apply the core components of emotional intelligence (self-awareness, self-regulation, motivation, empathy, and social skills) in workplace settings
• Recognise emotional triggers and manage responses effectively under pressure
• Build stronger relationships through active listening, empathy, and perspective-taking
• Navigate conflict constructively and communicate with clarity and compassion
• Foster a workplace culture of emotional awareness, psychological safety, and authentic leadership